Complementary Personal Assistant tickets are available for all pre-bookable rides. Please purchase tickets for your whole party, including your PA. SEE Tickets will then be in touch with your tickets- these and all relevant correspondence relating to your booking will be sent via email. If you have any further questions regarding our ride wristband scheme, please contact us at firstname.lastname@example.org.
Access customers and their PAs/Carers should assess their own abilities and make an informed decision about which attractions they are able to, or wish to use.
Although we will always try to be as fully inclusive as we possibly can at Hyde Park Winter Wonderland certain rides and attractions in the Event are physically demanding and vigorous. Hyde Park Winter Wonderland therefore reserves the right to refuse admission to any ride or attraction should we feel that there is an unacceptable risk to your safety or the safety of others should they participate.
Please note that, for the health and safety of our guests and of our staff, operators are not permitted to physically transfer guests into and out of a ride carriage.
There are occasions when guests will be required to be evacuated from a ride. In such a situation, our trained staff will attend and perform a controlled evacuation. Due to the configuration of amusement rides, if an evacuation is required guests may be required to exit the ride carriage and then walk along a designated route to exit the ride. This may include the need to use a flight of stairs, sometimes at height and in low light conditions.
Whilst our staff will provide instruction, direction and accompany guests along the route they are not permitted to make physical contact with a guest except in the simplest way e.g. where a restraint is to be released. Therefore, guests must ensure that they are able to take part in an evacuation, and if assistance would be required they should ensure that they are accompanied by a person who is able to ensure that this can be achieved safely.
Due to the limited access space along certain evacuation routes lifting or transporting aides e.g. hoists/wheelchairs are not available. During an evacuation our experienced staff will assess the situation and decide on the safe method to evacuate all guests. Depending upon a guest’s disability it may be necessary to evacuate them last.