Tickets are non-refundable and non-exchangeable past the point of purchase, as per our Terms and Conditions.
You can reschedule your tickets up to 72 hours prior to your booking, please see here for details: Can I reschedule my booking?
For any further ticketing queries, please contact SEE Tickets via their customer service team here: https://winterwonderland.seetickets.com/customerservice
If you have purchased refund protection, please contact TicketPlan: https://www.ticketplangroup.com/contact-us