You will be able to reschedule your booking up to 72 hours prior to your visit. Please log into your booking for more information: https://winterwonderland.seetickets.com/customerservice
If you have purchased refund protection, please contact TicketPlan: TicketPlan | Ticket Refund Protection (ticketplangroup.com)
For all ticketing queries, please contact SEE Tickets via their customer service team here: https://winterwonderland.seetickets.com/customerservice