Ticketing
- I can't see my tickets in my app wallet? What should I do?
- Do you need an entrance ticket for Hyde Park Winter Wonderland this year?
- What does my entry ticket include?
- How do I receive my tickets?
- How do I add tickets to my booking?
- Do I need my ticket at the entrance gates?
- What should I do if I haven’t received my tickets?
- What if there is a problem with my ticket?
- Can I return another day with my entrance ticket?
- I am running late for my entrance slot, what do I do?
- Can I leave the event and return within my timed entry slot?
- If I have booked an entry slot how long can I stay for?
- Why do your prices vary depending on the day I wish to come?
- Are there Peak, Standard and Off-Peak sessions for attractions?
- Is there a group discount for booking attractions?
- Can I get a Personal Assistant (PA) entrance ticket?
- How do I use a QR code?
- I just want to visit one attraction, how do I do this?
- Can I use cash at Hyde Park Winter Wonderland?
- Can I buy an attraction ticket on the day at the box office?
- Do you offer a student/concession entrance ticket?
- What do you class as a concession?
- How do I reschedule my booking?
- Can I get a refund or exchange my ticket?
- Do I need to buy my entrance ticket in advance of attending Hyde Park Winter Wonderland?
- Do you charge a transaction fee?
- Does the ticket buyer have to attend the event with me?
- Will I need a ticket if I just want to visit the market/Bavarian Hall/bars? / I don’t want to attend any specific attraction do I still need to buy a ticket?
- Are there are any days I can attend for free?
- Is there a Charity Preview Evening this year?