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  1. Hyde Park Winter Wonderland
  2. FAQ
  3. Ticketing

Ticketing

  • I can't see my tickets in my app wallet? What should I do?
  • Do you need an entrance ticket for Hyde Park Winter Wonderland this year?
  • What does my entry ticket include?
  • How do I receive my tickets?
  • How do I add tickets to my booking?
  • Do I need my ticket at the entrance gates?
  • What should I do if I haven’t received my tickets?
  • What if there is a problem with my ticket?
  • Can I return another day with my entrance ticket?
  • I am running late for my entrance slot, what do I do?
  • Can I leave the event and return within my timed entry slot?
  • If I have booked an entry slot how long can I stay for?
  • Why do your prices vary depending on the day I wish to come?
  • Are there Peak, Standard and Off-Peak sessions for attractions?
  • Is there a group discount for booking attractions?
  • Can I get a Personal Assistant (PA) entrance ticket?
  • How do I use a QR code?
  • I just want to visit one attraction, how do I do this?
  • Can I use cash at Hyde Park Winter Wonderland?
  • Can I buy an attraction ticket on the day at the box office?
  • Do you offer a student/concession entrance ticket?
  • What do you class as a concession?
  • How do I reschedule my booking?
  • Can I get a refund or exchange my ticket?
  • Do I need to buy my entrance ticket in advance of attending Hyde Park Winter Wonderland?
  • Do you charge a transaction fee?
  • Does the ticket buyer have to attend the event with me?
  • Will I need a ticket if I just want to visit the market/Bavarian Hall/bars? / I don’t want to attend any specific attraction do I still need to buy a ticket?
  • Are there are any days I can attend for free?
  • Is there a Charity Preview Evening this year?
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