We are committed to making our services as accessible as possible and ensuring we understand and can effectively meet the diverse needs of our customers with disabilities. By working with Nimbus Disability and their recognised and award-winning Access Card Scheme, we can:
- Provide a more consistent and reliable way to assess and accommodate access requirements.
- Ensure our staff can provide appropriate support based on validated access needs.
- Help protect access provisions from potential misuse.
- Streamline the booking journey for customers, enabling them to book tickets online.
Our commitment to accessibility remains unchanged, and our friendly team is still here to support you if you have any questions or need assistance.
Our Teams Contact Information
- For queries relating to Nimbus or the Access Card or Digital Access Passes, you can take a look at their commonly asked questions in the Access Card Knowledge Base.
If you can't find the information you need in the Knowledge Base and would like to discuss your application for either an Access Card or a Digital Access Pass, please contact the Access Card team: applications@accesscard.online
- For any queries about the event, please contact the Hyde Park Winter Wonderland customer service team: https://help.hydeparkwinterwonderland.com/hc/en-gb/requests/new
- For any other ticketing queries, please contact See Tickets: https://winterwonderland.seetickets.com/customerservice