General

Event Information

• When is Hyde Park Winter Wonderland open?
• Where can I find a map of the event?
• Do you accept cash?
• What if the weather is too wintery at Hyde Park Winter Wonderland?

Prohibited Items

• Can I bring my camera to the event?
• What items are prohibited at Hyde Park Winter Wonderland?
• Are there any storage facilities or cloakrooms?
• Can I go to Hyde Park Winter Wonderland in fancy dress?
• Are there any lockers available nearby?
• Safety at Hyde Park Winter Wonderland

Ticketing

• Can I reschedule my booking?
• Can I get a refund or exchange my ticket?
• I have a ticketing query, who should I contact?

Accessibility

• Do you have a Sensory Guide for the event?
• Who can I contact for more accessibility information?
• Do you have an Access Guide?
• Hyde Park Winter Wonderland Accessibility Checklist

Getting Here

• How many far is Hyde Park Winter Wonderland from the underground station to the entrance?
• How can we get to Hyde Park Winter Wonderland?
• Tips for staying safe while you travel at night?
• How can I get a taxi to Winter Wonderland?
• Where can I get dropped by a private car?
• Where do we park?

Families

• How to get the best deal for a family?
• I am coming with my children, what do I need to know?
• Are children aged 2 and under able to enter for free?
• What time is Santa's Grotto open?
• What age is Hyde Park Winter Wonderland aimed at?
• What is a family ticket?

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Groups and Schools

• How can I make a group booking?
• Is there a group discount for booking attractions?
• How many adults need to accompany a school group?
• How can I reserve a table at Bavarian Village?

Hospitality Packages

• Hospitality & Christmas Party FAQs
• Alpine Party Package FAQs
• Frost Fayre Package FAQs
• Bespoke Private Hire Options for Large Groups

Sustainability and Partnerships

• Does Hyde Park Winter Wonderland have a charity partner?
• Sustainability at Winter Wonderland
• What are we doing about fuel?
• What are we doing about power?
• What are we doing about ground and tree protection?
• What are we doing about travel and transport?

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Contact Us

• Who can I speak to if I have a question or need to report something?
• Who is there to help me during my visit?
• Sponsorship Opportunities
• Accessibility Queries
• Ticketing
• Event Feedback

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